Another success! Our second GOVTalks workshop turned out to be a big hit thanks to our attendees, GTA and the Portal Interactive team. 31 attendees from 17 agencies gathered on Jan. 15 to learn about how important it is to focus on the user when designing and maintaining websites.
GeorgiaGov Interactive Director Nikhil Deshpande started the event with a general overview on what usability is. He focused on how important it is for government websites in particular to focus on making their websites more usable. Websites are about what the user wants rather than what we think they want.
Nikhil Deshpande - Usability 101
What's in your Usability Toolkit?
Next, Peter Lee, GeorgiaGov's Editorial Director, explained some of the many tools and resources used to detect the usability of a website. Crazy Egg, Google Analytics, and 5-second tests are just a few he covered.
Peter Lee - What's in your Usability Toolkit?
To conclude the day, Pooja Berrong, GeorgiaGov's Vendor & Account Manager, led the group through a heuristic evaluation. Before the event, all attendees were given a blank heuristic evaluation to fill out on their own. Then on Wednesday, Pooja walked the room through a sample evaluation, giving helpful hints and advice.
Pooja Berrong - Heuristic Evaluation
If you attended this latest session of GOVTalks, please don't forget to take our survey about the event!
- Guide to Alt Text — This is the link GeorgiaGov's Lead User Experience, Christina Lingga, referenced during Pooja's heuristic evaluation walkthrough
- F-shaped Pattern for Reading Content
- Top 10 Usability Tips Based on Research Studies
- Top Ten Mistakes in Web Design
- How to Conduct a Top Task Analysis
- GeorgiaGov Web Standards and Guidelines
- GeorgiaGov How-Tos